Customer Service

Contact Us

Natural Gas Inquiries
1-866-420-3174   Regulated Natural Gas Customer Call Center
Handles all Natural Gas inquiries, billing inquiries, moves and changes.
1-877-420-3175   Regulated Financial Services Gas Center
Handles all collection activity for Natural Gas accounts.
1-877-420-3777   Regulated Natural Gas fax number
Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:00pm
Electricity Inquiries
1-888-420-3181   Regulated Electricity Customer Call Center
Handles all electricity inquiries, billing inquiries, moves and changes.
1-866-420-3183   Regulated Financial Services Electricity Center
Handles all collection activity for Electricity accounts.
1-877-420-3777   Regulated Electricity fax number
Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:00pm

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Alternatively, email us at ders_inquiries@directenergy.com or write to us at:

Direct Energy Regulated Services
PO Box 2427, Edmonton AB, T5J 2V6

Emergency Information

To find out who you should contact in the event of an emergency or energy interruption, please refer to your energy statement for contact information.

1-800-511-3447 ATCO Gas Emergency Response (24 hr)

1-800-668-5506 ATCO Electric Emergency Response (24 hr)

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