Customer Service

Billing & Payment

All You Need to Know About Your Bill

NEW! Pay On-line

With Direct Energy’s Account Manager you have the ability to:

  • View or pay your bill using direct debit or credit card (no extra charge to pay on-line)
  • Arrange to have bill notifications when your bill is posted
  • Track your energy usage
  • See your payment history

Billing Information

If you have just switched to Direct Energy as your electricity provider, please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility.

We will send out your electric bill once per month.

Equal Payment Plan: Offers you a predictable monthly bill in which you pay approximately the same amount for electric service each month subject to a quarterly adjustment based on actual consumption.

The program is available to any customer whose Direct Energy account has no unpaid balance, regardless of credit history. You are required to have 12 months of actual or estimated usage history on your current premise in order to enroll in the plan. After one full year, Direct Energy will perform an account review to determine whether there is an over- or under-billing on the account based on your actual usage during the previous 12-month period. Direct Energy will credit your account for any over-billed amount and will bill you for any under-billed amount. Additionally, as part of the plan’s annual review process, Direct Energy will recalculate your monthly Equal Payment amount to reflect actual usage from the previous 12-month period.

Deferred Payment Program: If you are unable to pay the complete amount of your current bill, you may qualify to pay in installments on an overdue balance until payment is complete. Contact customer service to discuss your situation.

How to Read Your Electric Bill:.

Wondering what all the parts of your electric bill mean? Get the details in our section on Your Electricity Bill.

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Payment Options

Pay On-line:

With Direct Energy’s on-line Account Manager you are able to:

  • View or pay your bill using direct debit or credit card (no extra charge to pay on-line)
  • Arrange to have bill notifications when your bill is posted
  • Track your energy usage
  • See your payment history

By Mail:

Your check should be made payable to Direct Energy. You can drop it in the mail, addressed to:

Direct Energy
PO Box 660300
Dallas, TX
75266-0300

By Other Methods:

You can choose to have your payment automatically deducted from your bank account or credit card, or provide payment at various payment locations such as Western Union, IPP and selected grocery stores and pharmacies.

By ChoicePay:

ChoicePay is now available to our customers. It is a convenient bill payment service that offers an even greater variety of payment methods, types and options. Call toll-free 1-877-306-9272 to make payments using credit cards, savings or checking accounts. For more information, visit: www.choicepay.com

By Automatic Payment Program

Simplify the process of paying the electricity bill. Arrange to have payments debited from your bank account to Direct Energy each month and the monthly statement will be marked paid.

With Automatic Payment Program:

  • No more checks to write
  • Save money on postage
  • Avoid late payment charges
  • Avoid the hassle of your payment arriving late, or lost or stolen checks
  • No additional charge
  • Now you can make monthly payments on time without lifting a finger!

Sign up now for Direct Energy's Automatic Payment Program by downloading the Automatic Payment Program Authorization Form* (pdf 38.9KB)

Please allow 4-6 weeks for the Automatic Payment request to be processed

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Payment Assistance Agencies

These agencies may be able to help you if you are in need of payment assistance.

ANDERSON, COLLIN, DENTON, ELLIS, HENDERSON, HUNT, KAUFMAN, NAVARRO, ROCKWELL AND VAN ZANDT COUNTIES:

Community Services Inc.
Corsicana
800-831-9929

BRAZORIA, GALVESTON AND WHARTON COUNTIES:

Galveston County Community Action Council
Galveston
409-765-7878

DALLAS COUNTY:

Bethlehem Foundation
214-371-3407

Department of Health and Human Services
Dallas
214-819-1800

ECTOR COUNTY:

West Texas Opportunities Inc.
Odessa
915-333-9027

HOUSTON COUNTY:

Greater East Texas
Community Action Program (GETCAP)
Nacogdoches
936-564-2491

FORT BEND COUNTY:

Fort Bend County Social Services
Rosenberg
281-342-7300

Galveston County Community Action Council
Galveston
409-765-7878

HARRIS COUNTY:

Sheltering Arms Senior Services
Houston
713-954-7456

TARRANT COUNTY:

Fort Worth Parks & Community Services Dept.
Fort Worth
817-871-5570

Tarrant County Human Services
817-335-1994

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