Customer Service

Customer Service

Important Numbers

Switch your service to Direct Energy
Sign up online or call us at 1-888-305-3828
M-F 7:30am - 8pm or Sat 7:30am - 4pm.

Moving to a new location?
Call us at 1-888-305-3828,
M-F 7:30am - 8pm or Sat 7:30am - 4pm.

General Questions
Call us at 1-888-305-3828,
M-F 7:30am - 8pm or Sat 7:30am - 4pm

Multi-Family Program
If you currently live in an apartment community that participates in the Direct Energy Multi-Family Program, call us at 1-888-552-5596 for customer service help.

E-mail us at:
customerhelp@directenergy.com

Mail us at:
Direct Energy
P.O. Box 56648
Houston, TX 77256-6648

Sign up now for Direct Energy's Automatic Payment Program

Power Outages & Emergencies

Houston and surrounding areas:
CenterPoint Energy
1-800-332-7143, toll free or 713-207-2222

Dallas/Ft Worth and surrounding areas:
TXU Electric Delivery
1-888-313-4747, toll free

Texas New Mexico Power Service Area:
Texas New Mexico Power
1-888-866-7456, toll free

AEP Texas Central Company Service Area:
AEP Texas Central Company
1-866-223-8508, toll free